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How elangsepin Handles Your Personal Data

This privacy policy tells you exactly what data we collect when you open an account, how we use it, and how you can request changes or deletions.

Account data protectionDANA, OVO, GoPay wallet privacyCookie and session controlsData access requestsRetention period clarity

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PRIVACY CONTACT PATHS

Reach Us About Your Privacy Concerns

If you have a question about how we hold your data, want to correct information on your account, or need to submit a formal data deletion request, our support team handles these specifically. Reach out through the channel that suits you — we aim to acknowledge privacy requests within one business day and resolve them as quickly as the verification process allows.

What We Collect and Why We Collect It

elangsepin Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information you provide directly — your name, email address, phone number and the payment method you choose, whether that is DANA, OVO or GoPay. We also collect transaction records for every deposit and withdrawal so we

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can verify your wallet and resolve any payment queries you raise. Technical data, including your device type, browser version and session logs, is gathered automatically to keep your account secure and to detect unusual login patterns. We do not sell your personal data to third parties.
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We share data only where required by applicable law, with payment processors like DANA, OVO and GoPay to complete your transactions, and with security partners who help us identify fraudulent activity. Your payment wallet details are transmitted over encrypted connections and are never stored in plain
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text on our servers. Availability of this service depends on local law and is limited to eligible regions. If you access elangsepin from Jakarta or Surabaya, the same data practices apply regardless of which e-wallet you use to fund your account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT DATA

Data Handling, Cookies and Account Security

We apply several layers of protection to the data your account holds. Encryption covers all data in transit. Access controls mean only verified internal teams can view account records, and only where a legitimate operational reason exists. We review these controls regularly to keep them current.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand which pages load slowly on mobile. You can manage cookie preferences from the footer settings link on any page.

Account Security Layer

Every login triggers an OTP sent to your registered number. If our system detects a login from an unrecognised device, your account is flagged and you are prompted to re-verify before any session continues.

Data Retention Policy

We keep your account data for as long as your account is active and for a period after closure as required by applicable financial regulations. Once the retention window closes, your personal data is deleted from active systems.

Third-Party Data Sharing

Payment processors — specifically DANA, OVO and GoPay — receive only the transaction data they need to process your deposit or withdrawal. They operate under their own privacy policies, which we encourage you to read.

Your Privacy Policy Questions

The questions below cover what Indonesia account holders ask most often about data rights, wallet privacy and how to exercise control over their own information on elangsepin.

We collect your name, email, phone number and the payment method you register — such as DANA, OVO or GoPay. We also log transaction history and device session data for security purposes.

Yes. Wallet identifiers are encrypted in transit and never stored as plain text. We share only the minimum data DANA or OVO needs to process your specific transaction, nothing more.

Send a data access request to our support email or raise it via live chat. Include your registered phone number and the e-wallet linked to your account so we can verify your identity before responding.

Yes. Submit a deletion request through live chat or email. We will delete your data once the minimum retention period required by applicable financial regulations has passed after your account is closed.

We do not sell your data or share it with advertisers. Data only moves to DANA, OVO or GoPay for transaction completion, and to security partners who help detect fraudulent account activity.

Session cookies keep your login active. Analytics cookies help us fix slow page loads on mobile. You can adjust both from the cookie preference link in the site footer — turning off session cookies will end your active session.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How elangsepin Handles Your Personal Data

Reach Us About Your Privacy Concerns

Data Handling, Cookies and Account Security

Cookie Controls

Account Security Layer

Data Retention Policy

Third-Party Data Sharing

Your Privacy Policy Questions

01 What personal data does elangsepin collect when I open an account?

02 Is my DANA or OVO wallet information stored securely?

03 How do I request a copy of my personal data?

04 Can I ask elangsepin to delete my account data?

05 Does elangsepin share my data with advertisers or third parties outside payment processing?

06 How do cookies affect my account and can I turn them off?

Privacy Policy

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